Consumer Rights

Are Arabic Labels Required on Products Sold in Egypt?

Article 6 requires all products sold in Egypt to carry clear Arabic labels with mandatory product information per Egyptian standards.

Can you return products for refunds in Egypt?

Under Article 17, you have an unconditional right to return any product and receive a full refund within 14 days of receiving it, no questions asked.

Egypt Price Display & Arabic Labels Requirements?

Article 7 requires all-inclusive price displays, and Article 6 mandates that product labels include required information in clear Arabic text.

What to Do About False Ads in Egypt?

Egyptian Consumer Protection Law prohibits deceptive advertising under Article 9. File complaints with the Consumer Protection Agency if misled.

What Are Your Warranty Rights for Defective Products in Egypt?

Article 20 guarantees product quality throughout the warranty period, and Article 19 requires suppliers to report defects to the CPA within seven days.

Can I Return My Online Purchase in Egypt?

You can return online purchases within fourteen days of receipt in Egypt. Suppliers must refund within seven days, though you pay return shipping unless stated otherwise.

What is my warranty on broken appliances?

Appliances are guaranteed against defects for at least two years. Warranty covers repairs, parts, and travel costs. If the same defect recurs twice in year one, get a replacement or refund.

Does Egyptian Law Protect Defective Products?

Articles 3, 19, and 20 require suppliers to meet safety standards, maintain product quality during the warranty period, and report defects to the CPA within seven days.

Can salespeople in Egypt show up at my home uninvited to sell products?

Article 16 of Egypt's Consumer Protection Law bans unsolicited door-to-door sales, meaning salespeople cannot visit your home without your prior explicit request.

Am I entitled to a receipt or invoice when shopping in Egypt?

Article 10 legally requires all suppliers in Egypt to issue you an invoice with key transaction details for every purchase.

How to File a Consumer Complaint in Egypt?

The Consumer Protection Authority receives complaints free of charge and replies within 30 days (arts. 43 and 45) and issues a binding decision for exchange or refund (art. 52); associations can also help (art. 62).

Can a supplier refuse to give invoice in Arabic?

No. Suppliers must provide invoices in Arabic with tax registration number, transaction date, price, and product details per Egyptian law.

Can I Return Products in Egypt? Your Rights

You can return or exchange products within 14 days of receipt for a full refund without cost or reason, except for perishables, custom goods, and items damaged by you.