Category · Q&A index
Consumer Rights
Consumer rights in Egypt: returns, warranties, refunds, complaints.
14DAYS
Cooling-off period for distance sales
2YEARS
Legal warranty period for defects
100%
Right to Arabic labels on products
30DAYS
Deadline to file consumer complaint
Start here
01
I want to return a product or get a refund
Learn your legal rights to return defective or unwanted products and obtain refunds in Egypt, including timeframes and conditions that apply to both in-store and online purchases.
02
I received a defective product or broken appliance
Understand Egyptian consumer protection laws for defective goods, your warranty entitlements, and steps to file complaints or claim compensation from sellers and manufacturers.
03
I need to know my rights during shopping
Discover mandatory seller obligations including Arabic labeling requirements, price display rules, receipt/invoice rights, and protections against misleading advertisements and unsolicited sales.
13 answered questions
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Are Arabic Labels Required on Products Sold in Egypt?
Article 6 requires all products sold in Egypt to carry clear Arabic labels with mandatory product information per Egyptian standards.
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Can you return products for refunds in Egypt?
Under Article 17, you have an unconditional right to return any product and receive a full refund within 14 days of receiving it, no questions asked.
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Am I entitled to a receipt or invoice when shopping in Egypt?
Article 10 legally requires all suppliers in Egypt to issue you an invoice with key transaction details for every purchase.
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Egypt Price Display & Arabic Labels Requirements?
Article 7 requires all-inclusive price displays, and Article 6 mandates that product labels include required information in clear Arabic text.
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What to Do About False Ads in Egypt?
Egyptian Consumer Protection Law prohibits deceptive advertising under Article 9. File complaints with the Consumer Protection Agency if misled.
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Does Egyptian Law Protect Defective Products?
Yes. Egyptian Consumer Protection Law requires suppliers to meet safety and quality standards. Defects must be reported to the CPA within seven days.
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Can I Return Products in Egypt? Your Rights
You can return products within 14 days of receipt for exchange or refund without reason or cost, except for perishable goods, custom items, and certain media.
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Can I Return My Online Purchase in Egypt?
You can withdraw from online purchases within fourteen days of receiving goods. The supplier must refund within seven days, though you pay return shipping unless stated otherwise.
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What is my warranty on broken appliances?
Appliances are guaranteed against defects for at least two years. Warranty covers repairs, parts, and travel costs. If the same defect recurs twice in year one, get a replacement or refund.
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How to File a Consumer Complaint in Egypt?
The Consumer Protection Authority receives complaints free of charge and replies within 30 days (arts. 43 and 45) and issues a binding decision for exchange or refund (art. 52); associations can also help (art. 62).
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Can a supplier refuse to give invoice in Arabic?
No. Suppliers must provide invoices in Arabic with tax registration number, transaction date, price, and product details per Egyptian law.
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Can salespeople in Egypt show up at my home uninvited to sell products?
Article 16 of Egypt's Consumer Protection Law bans unsolicited door-to-door sales, meaning salespeople cannot visit your home without your prior explicit request.
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What Are Your Warranty Rights for Defective Products in Egypt?
Article 20 guarantees product quality throughout the warranty period, and Article 19 requires suppliers to report defects to the CPA within seven days.