Egyptian consumer law provides solid warranty protections for buyers. Under Article 20, the supplier is obligated to guarantee the quality and safety of a product throughout the entire warranty period and must ensure the product conforms to the specifications agreed upon at the time of purchase. If a product fails to meet those specifications during the warranty period, you are entitled to a remedy.
Additionally, Article 19 places a proactive duty on suppliers: if they discover or become aware of a defect in a product, they must notify the Consumer Protection Agency (CPA) within seven days. If the defect poses a risk to health or safety, the supplier has further obligations to act quickly, which may include recalls or replacements.
As a practical step, always ensure the warranty terms are clearly stated on your invoice or in your purchase contract (as required by Article 10 and Article 12). If a supplier refuses to honour a warranty claim, document everything in writing and submit a formal complaint to the CPA. Having your original invoice will significantly strengthen your case.
This is general legal information, not legal advice. For advice on your specific situation, consult a lawyer licensed in Egypt.